1. Definition of terms
1.1 “Products” are any products sold through the Internet website www.rebeliot.com.
1.2 The “Seller” is the company Jaroslav Filip – Rebeliot, Za kastielom 1327/5, 053 11 Smizany, Slovakia, IČO: 48, 186 163, DIČ: 1086406101, č.Žo- OU-SN-OZP-2015/006381-2, Business register no. 860-23164.
1.3 The “Consumer” is the subject who closed a contract on purchase of a product with the Seller.
2.1 Generally binding legislation of the Slovak republic applies to this mail order sale realized between the seller and the consumer, especially respective provisions of the Law No. 40/1964 S. Of the Civil code as amended, Law No. 108/2000 S on Protection of the consumer in door to door sale and mail order sale as amended, Law No. 223/2001 on Waste as amended and Law No. 428/2002 S on Protection of personal data as amended.
3. Price of products and price of shipping
3.1 The operator of the internet shop www.rebeliot.com isn’t a VAT payer. The consumer is not obliged to pay VAT in his/her home country since this is mail order sale. Current product prices are listed on www.rebeliot.com. The prices of products at our internet shop are listed without VAT and without shipping & handling. Price of shipping the product is covered by the consumer separately based on current pricelist. The amount of shipping is calculated based on the country, to which the product will be sent and chosen payment option. Personal pick up at the place of business is not possible.
4. Ordering a product and Payment conditions
4.1 The consumer can realize the payment exclusively through the internet website www.rebeliot.com. The consumer closes a purchase contract with the seller after sending the order.
4.2 Orders can be paid for by card, PayPal account or bank transfer. The provider of the payment gate is the PayPal Company. Within the Czech republic cash on delivery option is also offered (payment for products at pick up of the product at the Slovak Post Office).
5.1 The products are shipped within 2 business days after creating the order. For the Slovak republic the delivery time is 2 business days after shipment. For Europe the delivery time is usually 5 – 15 business days after shipment. We do not guarantee the delivery time after the product was shipped. The delivery time depends on the post office of the destination country.
5.2 If circumstances require it, the seller and the consumer can agree on extension of the delivery time or on alternate fulfillment in same quality and costs. The seller is not responsible for shipments, which got lost at the post office or were stolen from the mailbox of the buyer.
6. Delivery and receipt of products
6.1 The seller is responsible after the payment for the products and price of shipping to deliver the products to the consumers, deliver the products in desired quality, price and amount. The delivery of the products is realized by the Slovak Post Office.
6.2 The consumer is responsible to receipt the order and in case of cash on delivery order, pay for the order.
7. Cancellation of the order
7.1 The consumer has the possibility to cancel the order within 24 hours of creating the order, without having to provide a reason, or withdraw from the contract within 30 days (Withdrawal from the contract). The consumer can do so at the e-mail address email@example.com, where the seller confirms the cancellation of the order. In case the consumer cancels the order within 24 hours and in the meantime he/she already paid for the product, the seller pays the total amount back by bank transfer.
If the consumer cancels his/her order after shipment of ordered goods or does not agree upon with the seller on the cancellation of the order and fulfillment already took place, or costs have occurred on the side of the seller, the consumer is obliged to cover occurred costs. Costs are especially transportation costs and handling.
8. Shipments not accepted (Cash on delivery)
8.1 In case the shipment sent by cash on delivery is not accepted (only for the Czech republic), within the storage period the purchase contract is not breached, because the consumer is automatically informed from the side of the seller on receipt and state of the order (by e-mail). All argumentation or reasoning for not accepting the order (e.g. notice not received, etc.) are considered as purposeful. The customer can be charged the costs in the amount of shipping and handling costs. For this purpose an invoice will be issued or payment information needed to make the payment of the fee will be sent by e-mail with due time of 14 days. In case the buyer requests repeated delivery, shipment will be sent again and the cash on payment amount will be added the repeated delivery costs of shipping and handling for the first occurred shipping costs.
In case of repeated lack of acceptance of the product, the seller has the option to refuse subsequent order by the customer. In this case the customer will be issued an invoice or sent payment information needed to make the payment of the occurred shipping costs by e-mail with due time of 14 days.
9. Defects of products, warranty time and claims
9.1 The seller is responsible for defects of products, which the products have upon receipt by the consumer. In case the consumer received a defect product, the seller exchanges this product without any delay for the same one. Should a situation occur, in which the seller does not have the same product in stock, the seller is obliged to provide replacement of the product of the same quality and price or the return of full price of the defect product. The warranty period is 24 months and starts at the day the product is received by the consumer. The consumer submits claims with the seller, from whom he purchased the products. In case of claim, please contact the seller using the e-mail firstname.lastname@example.org. The seller has 30 days to process the claim from the day of its submission.
9.2 2 Claim does not apply to:
- mechanically damaged product (tearing, cutting)
- damage caused by excessive use or bad care.
If it is possible, send the claimed product in its original packaging or attach it to the claimed product with a precise description of the defect (it can be written by hand). Also don’t forget to state your contact data (name, surname, address, e-mail and phone number, on which we can reach you). You will be immediately informed about the results of the claim process. After accepting the claim we will send you the product to your address – we cover shipping & handling, however if the exchange is for a product of different size, you pay it.
10. Withdrawal from the contract
10.1 The consumer is entitled to withdraw from the contract without stating the reason thereof within 30 days after accepting the product or closing the service contract, if the seller met his information duties pursuant to § 10 properly and on time.
10.2 Withdraw from the contract is possible only for unused products
10.3 If the seller fulfilled his information obligations pursuant to § 10 additionally, the consumer is entitled to withdraw from the contract within 30 days of the day, when the seller fulfilled his information obligations additionally, however no later than three months from the day of receipt of the product or closing the service contract.
10.4 If the seller does not fulfill his information obligations pursuant to § 10 even additionally, the consumer is entitled to withdraw from the contract within three months of accepting the product or closing the service contract.
10.5 Consumer’s withdrawal from the contract cancels the contract from the beginning. The seller is obliged to:
- take the products back,
- return to the consumer the price paid for the product including costs the consumer spent in relation to ordering the product no later than 15 days of the day of the withdrawal of the contract. Costs of the return of the product shall be borne by the consumer.
If the seller does not fulfill the contract because he is not able to deliver ordered products, he is obliged to inform the consumer without any delay and return the price paid for the products within 15 days, if the seller and the consumer do not agree on an alternate fulfillment.
If the seller and the consumer do not agree on an alternate fulfillment, the seller is obliged to reimburse all proven costs the consumer spent on ordering the products or services.
For alternate fulfillment the seller is obliged to deliver the product or service to the consumer in the same quality or price.
11. Conditions of contract withdrawal
11.1 The consumer is obliged to inform about the withdrawal from the contract by using the e-mail email@example.com. The seller confirms the contract withdrawal.
11.2 The consumer is obliged to send the product in the price list or package to:
- Jaroslav Filip – Rebeliot
- Za kastielom 1327/5
- 053 11 Smizany
11.3 After checking the product we will pay you back the purchase price of the product excluding shipping and handling by bank transfer within 15 days.
12. Personal data protection
12.1 The seller collects and processes personal data provided by the consumer pursuant to Law No. 428/2002 S on Personal data protection as amended. By using the e-shop the consumer agrees to the collection and use of information about him and performed orders. The consumer agrees by his/her registration in the www.rebeliot.com e-shop that he can be informed about new items in the e-shop by email or by phone. The seller commits not to provide personal data of the consumer, nor any other information about the consumer to a third party. Exception is personal data of the consumer required for products delivery provided to the transportation company.
13.Obligations of the seller
13.1 For mail order sale the seller is obliged prior to closing the contract for mail order sale to inform the consumer together with the offer of products and services:
- his identity, permanent residence and business license, if the mail order sale is performed by a natural person; place of business and residence if the mail order sale is performed by a legal entity,
- description of the product or service,
- price of the product or offered service,
- delivery conditions and costs of shipping the product,
- payment conditions,
- information of the consumer’s right to withdraw from the contract.
13.2 For offer of product or service by phone the seller is obliged to inform the consumer about his identity and business purpose of the call at the beginning of the communication with the consumer.
13.3 The seller is obliged to provide information to the customer which he offered to the customer as per section 1 by long distance communication means no later than the day of the delivery or start of service.
13.4 The seller is obliged the provide to the customer the following no later than the day of the deliver or start of the service:
- written information on conditions and processes for executing the right to withdraw from the contract,
- address of the seller, where the consumer can file a claim or complaint,
- information on warranty and services,
- information on the possibility of cancellation of the contract closed for indefinite period of time or period longer than one year.
13.5 Sections 3 and 4 do not apply to services offered by the means of long distance communication, if they were offered only once and the operator of the long distance communication means charged them remotely; however the consumer must have the possibility to get the address of the seller, where he/she can file a claim or complaint.
14. Reservation of errors
We reserve the right to change technical, design or other parameters of the products without prior notice. Despite our best effort errors of technical, design or other parameters as well as depictions can happen. We are not responsible for these.